Frequently Asked Questions
Everything you need to know about your BÉIS journey, from packing lists to tracking your delivery.
What is the BÉIS Limited Lifetime Warranty?
We stand by the quality of our luggage. Our limited lifetime warranty covers any functional damage to the shell, wheels, handles, or zippers of your rollers so you can travel worry-free.
How do I clean and maintain my BÉIS bags?
For our vegan leather and poly-canvas styles, we recommend spot cleaning with a damp cloth and mild soap. Avoid harsh chemicals to preserve the finish and durability of the material.
What is your return policy?
We offer a 30-day return window for unused items in their original packaging. Please note that a small restocking fee may apply, and items marked as Final Sale cannot be returned.
Does my Weekender bag fit under an airplane seat?
Our standard Weekender is designed to fit in most overhead bins. The Mini Weekender is specifically designed to fit under most standard airline seats, but we always recommend checking with your specific carrier.
When will my order ship?
Orders typically process within 1-3 business days. Once shipped, standard ground shipping usually takes 3-7 business days depending on your location within the United Kingdom or North America.
Do you offer international shipping?
Yes, we ship to many countries worldwide! International shipping rates and duties are calculated at checkout based on your specific destination and order weight.